OPERATING SYSTEMS

• Participated in antivirus resque team, removing viruses from more then 2000 computers at different client's locations
• Redeployed Windows 2000 Workstation OS, up-to-date service packs, drivers and software (Norton Antivirus Corporate Edition and updates, SAP, etc.) on workstations where OS was damaged by virus.

• Assisted traders on trading floor with hardware, printing and software issues
• Provided software support for different software packages, including MS Office 2000/XP, Outlook 2000/XP, Adobe Acrobat, Bloomberg terminal, WsFTP, Internet Explorer, instant messengers (AIM, MSN, ICQ, Trillian)
• Upgraded hardware in existing workstations and deployed new PCs for new users
• Upgraded existing Windows NT/2000 workstations to Windows XP, MS Office 2000 to MS Office XP
• Configured MS Outlook 2000/XP for use of both company's and outside e-mail accounts
• Set up a document imaging station including PC, scanner and selected OCR software, created research library and instructed users on using the library
• Created various macros, VBA programs and functions to assist users in day-to-day tasks, assisted analysts with creating of MS PowerPoint presentations; exported various documents to PDF, researched and recommended software to export documents from PDF to text files
• Maintained domain users and passwords; managed company's IP space
• Assisted IT director and network administrator in company's move to new location, solved connectivity issues, assisted in installing new servers, providing main (double T1 lines) and backup (DSL) internet connections
• Configured user's laptops to use Cisco VPN client to access company's network
• Prepared and troubleshooted the equipment for company's backup facility
• Prepared and maintained company's equipment database, scheduled and tracked repairs, replacements and upgrades, tracked user software and hardware requests, acted as a liason between users and IT director and network administrator.

• Provided desktop and network support for users, identified and troubleshooted PC problems.
• Completed Y2K rollout for the client that involved building and deploying more than 300 Windows-based PC workstations, installing operation system and software using Norton Ghost software, connecting PCs to the network and managing IP addresses.
• Made purchase decisions and consulted supervisors on various hardware and software solutions required for different projects.
• Supervised teams up to 4 people on tech support, new PC hardware deployment and Y2K projects.

• Led group of 3 people in finishing the Y2K rollout, that involved installing patches and updates to Windows and in-house software
• Assisted IT director in planning and executing the rollout for company-wide upgrade from TokenRing to Ethernet. Rollout included exchanging network cards in PC, adding RAM to workstations, replacing workstations as needed, installing updated Novell client, updating Windows drivers and applying patches
• Provided day-to-day level 2 user support, installed software and hardware, deployed new workstations
• Set up laptops, installed VPN software and ensured laptop is operational both on company's network and via VPN connection
• Assisted in deploying SMS 2.0 client rollout
• Assisted server support group in building and deploying Windows 2000 servers
• Troubleshooted PC hardware, software and printers. Managed contacts with outside consulting companies that provided service
• Assisted senior management in making decisions about new equipment, hardware and software to be purchased
• Assisted network support group in installing new version of Novell servers, new switches and hubs.

• Provided level 1 and level 2 desktop support on trading floor, assisted traders with hardware and network problems
• Provided user support for various software packages, including MS Office 97, pcAnywhere, Telnet, WinFax, FTP and browsers
• Made purchase decisions and consulted supervisors on what hardware and software was needed for different projects
• Assisted clients with day-to-day needs, computer and network troubleshooting in Windows networked environment
• Assisted senior IT staff in deploying Windows NT 4.0 servers
• Built computers from client provided parts, installed and configured Windows and software, installed latest patches and deployed ready workstation to users desks ensuring that all settings and connectivity are intact
• Provided PC troubleshooting and LAN administration and network support in mixed Windows 95/98/NT/2000 and Novell Netware environment
• Set up Windows and Novell networks on client provided hardware
• Installed networking equipment: hubs, routers, switches, wiring
• Set up internet connectivity for small companies using dial-up and/or DSL
• Led groups of 2 to 4 members working on different projects: helpdesk, PC support, Y2K and software rollouts, computer assembly
• Wrote step-by-step procedures and instructions for different PC support and troubleshooting tasks to build knowledge base and track arising issues

• Supported office computers running various versions of Windows (95, 3.11, 3.1), troubleshooted software and hardware problems
• Installed printers, new PCs, upgraded old computers on as needed basis
• Recommended purchase of new software and hardware